Privacy Policy
Last updated: 21 July 2026
1. About this Privacy Policy
KJW Lift Truck Training ("KJW Lift Truck Training", "we", "us" or "our") respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store and protect personal information when you:
Visit our website;
Contact us or submit an enquiry;
Request a quotation;
Arrange or receive training;
Participate in our training or assessment services;
Subscribe to our email mailing list; or
Otherwise communicate with us in relation to our services.
We aim to handle your personal information responsibly, transparently and in accordance with applicable UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
2. Who we are
KJW Lift Truck Training provides professional lift truck and forklift operator training to businesses and individuals across South Wales.
We provide training at customer premises and other suitable locations using the facilities and equipment provided or arranged for the training.
Business name: KJW Lift Truck Training
Email: kylewernham@pm.me
Telephone: 07751 759352
Website: [Insert Website Address]
KJW Lift Truck Training does not operate from a fixed customer-facing business premises.
For privacy and data protection purposes, KJW Lift Truck Training is the organisation responsible for deciding how and why your personal information is processed, unless otherwise stated.
3. Personal information we collect
Depending on how you interact with us, we may collect some or all of the following information:
Website visitors and enquiries
Name; Company or organisation name; Email address; Telephone number; Business or training location; Information about the training required; Number of operators requiring training; Type of lift truck or equipment involved; and any additional information you choose to provide.
Customers and businesses
We may also collect: Business contact information; Details of training requirements; Booking and scheduling information; Purchase order or invoicing information; Payment and financial information where necessary; Records of communications; Information relating to training arrangements.
Trainees
Where you participate in training, we may collect: Name; Employer or organisation; Contact details where required; Training course and equipment type; Training dates; Assessment results; Training and certification records; Certificate or accreditation details; Information required to administer or evidence completion of training.
4. Health and Fitness information
For safety reasons, trainees may be required to confirm that they are fit and able to safely operate the relevant lift truck or machinery.
We do not generally require trainees to provide detailed medical histories.
However, if a trainee voluntarily discloses information about a medical condition, disability or other health matter that may affect their ability to safely operate equipment or participate in training, we may process relevant information where necessary.
This may be used to:
Assess whether training can be safely undertaken;
Identify relevant training requirements;
Consider appropriate safety measures;
Consider reasonable adjustments where appropriate;
Support the safe delivery of training; and
Comply with relevant legal, health and safety or professional obligations.
Health information is treated as special category personal data under UK data protection law. We will only collect and use health information that is relevant and necessary for the purposes described above and will handle it with appropriate confidentiality and security.
We will not request or retain detailed medical information that is unnecessary for the safe delivery of training.
5. How we use personal information
We may use your personal information to: Respond to enquiries; Provide quotations; Arrange and schedule training; Deliver training and assessments; Maintain training and certification records; Communicate with customers and trainees; Manage our business relationships; Process invoices and payments; Provide customer support; Meet legal, regulatory and professional obligations; Maintain appropriate business records; Improve our services and website; Send marketing communications where permitted and where you have provided the required consent or where another lawful basis applies. We will only collect and use personal information that is relevant and necessary for the purposes for which it is processed.
6. Our lawful bases for processing personal information
Depending on the circumstances, we may process personal information because:
It is necessary to take steps at your request before entering into a contract;
It is necessary to perform a contract with you;
It is necessary for us to comply with a legal obligation;
It is necessary for our legitimate interests, provided those interests are not overridden by your rights and interests; or
You have given consent where consent is required.
For health information or other special category data, we will ensure that an appropriate additional condition for processing is identified where required by applicable data protection law.
7. Email marketing and mailing lists
If you choose to subscribe to our email mailing list, we may use your email address to send you information about KJW Lift Truck Training, including relevant news, services, training updates, offers and other marketing communications.
We will only send electronic marketing communications where permitted by applicable data protection and electronic communications laws.
You can unsubscribe from marketing emails at any time by using the unsubscribe link included in our emails or by contacting us directly.
Unsubscribing from marketing communications will not affect essential service-related communications, such as information relating to training you have booked or requested.
We will not sell or rent your email address to third parties.
8. Cookies and Website analytics
Our website is hosted using Wix and may use cookies and similar technologies.
Some cookies are necessary for the website to function correctly. Other cookies may be used for analytics or other purposes.
We may use Google Analytics to help us understand how visitors use our website and to improve its performance and content.
Where required by law, we will obtain consent before using non-essential cookies or similar technologies.
Further information is provided in our separate Cookie Policy.
9. Who we share information with
We do not sell or rent personal information.
Where necessary, we may share relevant information with trusted third parties who help us operate our business or deliver our services. These may include:
Wix, as our website hosting and website service provider;
Google, where Google Analytics or other Google services are used;
Email and mailing-list service providers;
IT and technology service providers;
Professional advisers;
Training or accreditation organisations where necessary to administer or verify training;
Customers' employers or authorised representatives where necessary to arrange or evidence training;
Government bodies, regulators or law enforcement agencies where we are legally required to do so.
Where we use third-party service providers to process personal information on our behalf, we will take reasonable steps to ensure appropriate data protection and security arrangements are in place.
Some service providers may process information outside the UK. Where this occurs, we will ensure that any required safeguards are in place in accordance with applicable data protection law.
10. Information provided by employers
In some cases, we may receive personal information about trainees directly from their employer or another organisation arranging training.
This may include names, contact details, training requirements and other information necessary to arrange and deliver training.
Where personal information is provided to us by another organisation, we will process it only for appropriate and lawful purposes connected with the delivery and administration of our services.
11. How long we keep personal information
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including where necessary to meet legal, regulatory, professional, insurance or accounting requirements.
Different types of information may be retained for different periods.
For example:
Website enquiries: We may retain enquiry information for as long as reasonably necessary to respond to your enquiry and manage any resulting business relationship.
Customer and business records: We may retain these for as long as necessary to manage the relationship and comply with applicable legal and accounting requirements.
Training and certification records: We may retain these for an appropriate period to evidence training, certification and assessment history and to meet relevant professional, contractual, legal or insurance requirements.
Marketing information: We will retain marketing contact details until you unsubscribe, withdraw consent where applicable, or the information is no longer required.
We periodically review the personal information we hold and securely delete or dispose of information that is no longer required.
12. How we protect personal information
We take reasonable technical and organisational measures to protect personal information against:
Unauthorised access;
Accidental loss;
Misuse;
Unauthorised alteration;
Unauthorised disclosure; and
Unlawful processing.
However, no electronic storage or transmission system can be guaranteed to be completely secure.
13. Your data protection rights
Depending on the circumstances, you may have rights under UK data protection law to:
Request access to the personal information we hold about you;
Ask us to correct inaccurate or incomplete information;
Ask us to delete personal information in certain circumstances;
Ask us to restrict processing in certain circumstances;
Object to certain types of processing;
Request the transfer of certain information to another organisation where applicable;
Withdraw consent where we rely on consent as our lawful basis.
You may also have the right to object to direct marketing at any time.
To exercise your rights, please contact us using:
Email: kylewernham@pm.me
Telephone: 07751 759352
We may need to verify your identity before responding to certain requests.
14. Complaints
If you have concerns about how we have handled your personal information, please contact us first so that we can investigate and attempt to resolve your concerns.
You also have the right to complain to the Information Commissioner's Office (ICO), the UK's independent data protection regulator.
You can find further information through the Information Commissioner's Office (ICO).
15. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, services, website or applicable legal requirements.
The latest version will be published on our website and will include the date on which it was last updated.
